Location: Durham, NC
Cap-Exempt H-1B Position — No lottery required
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. **JOB LOCATION** Hybrid Position | Onsite Location: 2608 Erwin Road, Suite 200, Durham, NC **Job Summary** We are seeking an **Administrative Coordinator** to provide strategic program management and operational direction for all patient access initiatives across 24 clinical locations with over 230,000 patient arrived visits annually. Serving as the primary access program manager and operational engine for the Department’s ambulatory access strategy, this role partners directly with the Vice Chair of Ambulatory Services, Division Chiefs, Medical Directors, and Practice Administrators to lead, implement, and sustain access improvements across all clinical sites. The Program Manager – Patient Access independently develops monitoring processes, investigates and resolves access barriers, prepares detailed divisional and provider-level reporting, and drives cross-functional implementation of access initiatives. This position reflects a mission-critical scope of accountability that materially exceeds a Clinical Program Coordinator role in consequence of error, strategic influence, and independence of action. **Job Duties And Responsibilities** - Access Monitoring & Reporting: Prepare and deliver monthly divisional access updates with provider-specific detail covering session lengths, held slots, block releases, bumped clinics, and quick-win opportunities. Maintain ongoing monitoring dashboards (Qgenda, MaestroCare, Epic/MaestroCare reconciliation) tracking lead times, template utilization, room utilization, and unbooked slot rat