Location: Pittsburgh, PA
Cap-Exempt H-1B Position — No lottery required
Make a difference every day by supporting members during some of their most important moments. UPMC Health Plan is hiring temporary staff to join our award‑winning **Member Services Team as a Temporary Health Care Concierge,** the voice of UPMC Health Plan. In this role, you’ll help members understand their health coverage, solve problems, and navigate their benefits with confidence. **This is a high‑volume, 100% phone‑based role where you’ll spend your entire scheduled shift assisting members back‑to‑back in a highly technical, fast‑paced call center environment providing clear, compassionate, and knowledgeable support.** **This is a fully onsite position.** **What You’ll Do** - Respond to high volumes of incoming calls, emails, and chats from members and providers - Help members understand benefits, claims, prior authorizations, billing, and coverage details - Resolve issues accurately and efficiently to avoid repeat calls - Document all interactions while listening and responding in real time - Navigate multiple computer systems at once - Make outbound follow‑up calls when needed - Stay informed on policies, products, and system updates - Deliver professional, empathetic service—every call, every time **What You Need to Know:** - **Pay: Set Rate of $20** - **Hours of Operation: Monday- Friday, 8:00 AM – 8:00 PM** - **Schedule: Must be available to work an 8 hour shift which includes daylight and evening shifts** - Mandatory Overtime: - 30–90 minutes of mandatory overtime per day, scheduled weekly - Holiday Coverage: - Availability to work certain holidays is required, including New Year’s Day and Martin Luther King Jr. Day - **Location: In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)** Training: M-F, 8 am - 4 pm: In-person, Paid, comprehensive on-the-job training provided - **If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!**