Location: New Haven, CT
Cap-Exempt H-1B Position — No lottery required
Department: Yale School of the Environment - Information Technology 205 Prospect Street, New Haven, Connecticut Job ID: 136044WD $71,300.00 - $106,925.00 ## **Description** Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! **Overview** Implements, supports and monitors the technical infrastructure to resolve end-user requests, install, diagnose, repair and maintain all hardware and technical equipment at the School of the Environment. Reporting to the Yale School of the Environment (YSE) IT Director, the Client Technologies Administrator 2 works with the IT Support team to meet all information technology needs of YSE including planning, development, deployment and support for all computer hardware and software needs. Manages the department’s ticket queue, sets service standards, and assists with establishing YSE-IT policies and procedures. Ensures the highest level of customer service and technical support to faculty, staff, and students utilizing ServiceNow, the school’s ticketing application. Researches, analyzes, and evaluates technical problems to determine appropriate solutions. Provides service and support for classroom instructional technology and multimedia activities, including projectors, video conferencing, and other equipment. Creates, deploys, and updates software images for school-issued laptops and Desktops utilizing Microsoft InTune. Maintains the School’s IT inventory database. Ensures students receive high-level customer service with particular attention to incoming students during August and September. Provides research and consultation to faculty and staff members undertaking various projects that require IT support. Provides strategic and tactical analysis co