Location: Rochester, NY
Cap-Exempt H-1B Position — No lottery required
**Job Title:** Research Associate **Department:** Study Support **Location:** Hybrid | Onsite Location Rochester, NY **Hours Per Week:** 40 hours **Schedule:** Days, Monday – Friday **SUMMARY** As a member of our Clinic Trials Study Management (CTSM) team, the Research Associate works with clinical trial site and client contacts to fully document and resolve data reconciliation queries pertaining to patient visit results. Ensures patient reports are provided to study contacts in a timely manner by monitoring ACM’s internal Clinical Trials Management System and addressing any data queries that may delay a report from being issued. **RESPONSIBILITIES** - Guarantee client satisfaction by providing exceptional service through a consistent customer centric approach, focus on precision delivery and flexibility to meet customer expectations. - Maintain positive working relationships with CT clients, Business Development Directors, Clinical Trials Study Management and key stakeholders - Oversee site support by performing set up duties for investigator sites at the start of a clinical trial. As a backup, support site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports and manage alert notifications as required by the study. - Maintain regulatory requirement by managing documents associated with project set-up and validation activities. - Support the Clinical Trials Study Management team in print compiling and archiving. - Tracking of reference laboratory results and entry into CTMS according to the agreed time frames. Ensure that appropriate laboratory staffs are informed of received reference laboratory results, so that they can authorize the results in a timely manner. Filing of reference laboratory results. - CTMS data entry / accessioning data entry. - Report release from CTMS, depending on experience. Distribution of hard copy reports as required. Re-issue of reports following request from sites or Sponsors. - All aspect