Location: Durham, NC
Cap-Exempt H-1B Position — No lottery required
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. **About Duke Primary Care** Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Performance Improvement Coach Purpose of the Position The Performance Improvement Specialist serves as an internal consultant, coaching multidisciplinary teams and leaders in continuous improvement, change management, and lean leadership behaviors. They support the implementation of daily management systems and apply continuous improvement tools to drive initiatives that enhance patient-centered care. The specialist plays a key role in strategy deployment by developing A3s, guiding the study/adjust process, coaching leaders in A3 thinking, and helping align strategy from executives to the front line through leader standard work. While not a direct manager, the specialist provides leadership and direction to foster a culture of continuous improvement across the organization. How You'll Contribute Improvement Methodology & Facilitation - Utilizes expertise in improvement methodologies (e.g., Value Streams, Kaizen, A3, Daily Improvement) to consult and support senior leaders, directors, and front-line teams. - Independently facilitates continuous improvement teams, follows up on action plans, and ensures improvements are made and sustained. - Advises on scientific, data-driven problem-solving approaches to determine appropriate design and implementation of initiatives. - Acts as a change agent in a fast-paced environment, helping embed continuous improvement into operations. Education, Training & Coaching - Teaches and coaches Leaders, Caregivers, and Providers on lean tools a