Location: New York, NY
Cap-Exempt H-1B Position — No lottery required
- Job Type: Officer of Administration - Bargaining Unit: - Regular/Temporary: Regular - End Date if Temporary: - Hours Per Week: 35 - Standard Work Schedule: - Building: - Salary Range: $71,000 - $82,000 *The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.* Position Summary The AV Support Technician provides first- and second-level technical and audio-visual support for faculty, staff, students, and guests, ensuring the effective operation of classroom, conference room, event, and end-user technologies. This role is responsible for diagnosing, troubleshooting, resolving, and escalating technical issues through the University's IT service management platform while delivering exceptional customer service. The AV Support Technician supports audio-visual systems, desktop and mobile devices, enterprise applications, and network connectivity, while contributing to technology projects, maintaining technical documentation, and supporting the continuous improvement of IT services. Responsibilities Audio-Visual & Event Technology Support - Provide technical support for classrooms, conference rooms, meetings, special events, and hybrid learning environments. - Configure, operate, maintain, and troubleshoot audio-visual equipment, including displays, projectors, microphones, cameras, presentation systems, and video conferencing technologies. - Support Zoom, Microsoft Teams, and other collaboration platforms to ensure successful virtual and hybrid meetings and events. - Respond to and resolve audio-visual support requests in a timely and professional manner. - Assist with the planning, setup, testing, and breakdown of technology for meetings, conferences, and special eve