Location: Atlanta, GA
Cap-Exempt H-1B Position — No lottery required
## Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. ## Description JOB DESCRIPTION: - Supports and assists with installs and activations and repairs campus voice and data services. - Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service. - Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards. - Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. - Utilizes automated tracking and management tools to update status, report details and complete work assignments. - Interacts with customers to determine needs and issues. - Assists with equipment demonstrations to explain operations. - Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility. - Performs on-site customer walk-throughs to assist with developing effective WOs. - Prepares for moves to support equipment needs, clarify instructions and gather resources (e.g., department staff, etc.). - Assists with moves of communications services to provide existing service levels at new locations. - Supports new voice and data connections to provide customers with new service. - Interacts with Coordinators to update and change WO instructions. - Assists with wiring installs to provide connections from communications closets to the workspace. - Inspects communications closets to ensure security, safety and cleanliness. - Evaluates communications closet configurations to recommend data switch port upgrades. - Maintains FS vehicles to ensure safety and operability. - Maintains campus emergency and elevator phones to ensure service levels and safety. - Maintains personal FS toolkit bags