Location: Fairfax, VA
Cap-Exempt H-1B Position — No lottery required
Inova Fairfax Hospital – Patient Relations is looking for a dedicated Administrative Coordinator to join the team. This role will be PRN Role Monday – Friday, 8:30am – 5:00 pm *Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.* **Featured Benefits:** - **Committed to Team Member Health:** offering medical, dental and vision coverage, and a robust team member wellness program. - **Retirement:** Inova matches the first 5% of eligible contributions – starting on your first day. - **Tuition and Student Loan Assistance:** offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - **Mental Health Support:** offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - **Work/Life Balance:** offering paid time off and paid parental leave. **Administrative Coordinator Job Responsibilities** - Provides administrative and customer service support for patient relations operations, including answering incoming phone calls, gathering information, and documenting concerns within the appropriate systems. - Performs intake and triage of patient and family member concerns, summarizes issues accurately, and collaborates with Patient Relations Specialists to support timely resolution. - Assists with de-escalating sensitive patient and family situations while maintaining professionalism, empathy, and confidentiality. - Supports real-time issue resolution whenever possible and ensures appropriate escalation and follow-up when needed. - Enters, tracks, and reports data related to patient concerns, trends, and departmental activity using reporting tools and spreadsheets. - Utilizes Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, to prepare reports, correspondence, and dep