Location: Baltimore, MD
Cap-Exempt H-1B Position — No lottery required
Affiliated Office Address **Baltimore, MD, United States** Requisition ID **121277** Date Created **May 15, 2026** Job Family **Information Systems, IT** Job Subfamily **Applications Development** Job Function **Information Technology** Exempt Status **Exempt** Shift Type **Full Time** Schedule **Monday-Friday, 8:30am-5pm** Worksite **02-MD:Mount Washington Campus** Work Modality **Remote: Not on-site or < 10% of hours worked on-site** IT@JH Financial Systems is seeking a ***Developer II*** who will support administrative departments and business units (including HR, Finance, Payroll, and Shared Services) that rely on ServiceNow for case management and service delivery. The position focuses on managing and enhancing the ServiceNow platform, including workflows, record producers, and integrations with enterprise systems, rather than end user devices such as laptops or mobile hardware. Work includes a combination of ticket-based activities (e.g., defects, access requests, configuration updates) and project-based assignments (e.g., new service onboarding, automation, and system enhancements). The role operates with moderate to high independence, collaborating closely with business stakeholders and technical team members, while following established service management processes and delivery standards. **Specific Duties & Responsibilities** *Analysis & Requirements Gathering* - Under guidance define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues. Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications. *Design & Development* - Develop detailed tasks by analyzing project scope and milestones for projects to ensure product is delivered quickly according to software lifecycle standards. - Write