Location: Baltimore, MD
Cap-Exempt H-1B Position — No lottery required
Affiliated Office Address **Baltimore, MD, United States** Requisition ID **121282** Date Created **May 15, 2026** Job Family **Administrative Services** Job Subfamily **General Admin Suppt** Job Function **Information Technology** Exempt Status **Non-Exempt** Shift Type **Full Time** Schedule **Monday-Friday, 8:30am-5pm** Worksite **02-MD:Mount Washington Campus** Work Modality **Remote: Not on-site or < 10% of hours worked on-site** IT@JH Financial Systems is seeking a ***Developer*** who will support administrative departments and business units, including HR, Finance, Payroll, and shared services, that rely on the ServiceNow platform for case management and service delivery. The position focuses on supporting platform configuration and enhancements, working within ServiceNow and integrated enterprise systems rather than managing end user devices such as laptops or mobile hardware. Assignments are a mix of ticket-based work (e.g., configuration updates, defect resolution, access requests) and task level contributions to project-based initiatives, such as new service onboarding and workflow automation. The role operates under close to moderate supervision, collaborating with senior developers, project management, and business stakeholders while following established service management processes, development standards, and release practices. **Specific Duties & Responsibilities** - The responsibilities listed below are typical examples of the work performed by this position. - Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. *Analysis & Requirements Gathering* - Under direct supervision support business/clinical/education problems by meeting with clients and more Sr. IT colleagues to observe and understand current processes and the issues related to those processes. Contribute to written documentation of findings to share with the client and other IT colleagues. Revie