Location: Tampa, FL
Cap-Exempt H-1B Position — No lottery required
**Summary** Job Summary **Position Highlights** - The IT Support Technician I provides in-person and/or remote technology support services to team members across the organization. In addition to providing break/fix support, the IT Support Technician I also assists with managing IT inventory, supports projects, and writes documentation for common processes. - This position provides accurate and timely support services for end-user computing devices. - The IT Support Technician I uses a ticketing system to track and document their work. **Responsibilities** - Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users. - Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications. This includes installation, repair, and relocation of devices, as required. - Maintain documentation for each incident and request, and escalate complex problems to the next level of support per documented procedures - Follow organizational standards for devices and software as approved and directed by leadership. Report any non-standard installations of software or hardware to leadership. - Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems. - Contribute to maintaining hardware and software license inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance. - Assist fellow IT Support Technicians to improve teamwork, knowledge, and customer service. Take appropriate direction from supervisor, manager, and senior leadership. **Credentials And Experience** - High School Diploma/GED - Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals: - Minimum of two (2) years' experience