Location: Washington, DC
Cap-Exempt H-1B Position — No lottery required
About this Job: **General Summary of Position** Performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration patient scheduling coordinating the physician order re-certification process insurance verification and coordination of services for patients charge entry and reconciliation functions and co-payment and daily cash receipt responsibilities. The Office Assistant II will assist with medical record operations on a daily basis greets registers and escorts patients completes patient set-ups turns over patient rooms and ensures that the exam room is properly cleaned and prepped. He/she will perform other patient care duties determined by the therapist or physician edits and distributes clinical dictations orders and maintains clinical and administrative supplies creates patient registration packets for patients and/or billing department and provides front office and call center coverage and assistance. **Primary Duties and Responsibilities** - Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations. - Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members. Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned. - Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system (if applicable) electronic health record (EHR) or electronic medical record (EMR)