Location: Edison, NJ
Cap-Exempt H-1B Position — No lottery required
**Description** Our team members are the heart of what makes us better. At **Hackensack Meridian** ***Health*** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. To provide essential support to the clinical office staff, physicians, and patients by efficiently coordinating all aspects of the insurance pre-certification and referral process. This role acts as a key liaison between the practice, patients, and insurance companies to ensure timely authorization for medical services. **Responsibilties** A day in the life of a at Hackensack Meridian *Health* includes: - Identifies, prioritizes, and processes all physician-ordered procedures, tests, and referrals requiring pre-certification, based on the urgency and date of the upcoming appointment. - Utilizes online portals and direct phone contact with insurance companies to submit required clinical information and obtain authorizations in a timely manner. - Documents all authorization and referral details, including approval numbers and status, accurately and promptly within the Electronic Medical Record (EMR) and appropriate billing systems. - Maintains a detailed tracking log or spreadsheet of all initiated requests, including submission dates, status updates, reasons for any delays, and final approval dates. - Coordinates with internal staff and external departments to schedule patient appointments for tests, procedures, therapies, and evaluations as required. - Serves as a point of contact for patient inquiries, answering incoming calls, screening and routing calls appropriately, monitoring voicemail, and relaying messages to ensure clear and