Location: Durham, NC
Cap-Exempt H-1B Position — No lottery required
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. **About Duke HomeCare & Hospice** Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC. **Job Summary** The Administrative Assistant – Referral Center provides advanced administrative support to the Referral Center team. This role requires a background in medical terminology and health care documentation in order to accurately review and process referrals, create patient charts in EMR system, and ensure smooth referral processing. The position has a focus on coordination, accuracy, and effective communication across multiple service lines. **Job Duties** - Implement and support appropriate information systems, workflows, and administrative processes in support of Referral Center operations. - Process incoming referrals by reviewing for completeness, creating and maintaining records in electronic systems, and routing to appropriate personnel and departments according to established workflows. - Create, maintain, and update referral and administrative records across multiple electronic systems, ensuring accuracy, completeness, and timely documentation. - Independently prepare and maintain administrative documentation, reports, charts, tracking tools, graphs, and spreadsheets at designated intervals and as requested. - Monitor Referral Center EMR and work queues, triaging referrals and inquiries to appropriate teams while exercising sound judgment and discretion. - Prioritize, triage, and resolve a high volum