Location: New Haven, CT
Cap-Exempt H-1B Position — No lottery required
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! **Overview** Functions as a liaison in the day-to-day administration and validation of services requiring pre-certification, authorization and/or referrals of specialty services in order to obtain maximum reimbursement for services rendered by Yale Medicine. Responsibilities include communicating with insurance companies to obtain information relevant to authorizations/referrals as well as obtaining office notes, surgical records and diagnostics to forward to insurance companies to obtain applicable authorizations and/or referrals. Assist departments with questions and issues relating to the authorizations/referrals. This is a centralized service within Yale Medicine. This opportunity is currently remote (work from home) within CT. **Required Skills and Abilities** 1. Working knowledge of medical insurance authorizations and referrals. Demonstrated ability using computerized database systems including Microsoft Office Suite (Word and Excel). Ability to learn and adapt to new software applications. 2. Proven ability in providing superior customer service, including the ability to handle heavy telephone communication with patients, providers, insurance carriers, etc. in a professional, courteous and tactful manner. 3. Ability to handle challenging/complicated situations professionally. Some familiarity with medical coding. 4. Strong written and verbal communication skills. Team-oriented, flexible and ability to work with changing priorities and work flows. Ability to multi-task, problem-solve and prioritize. Good attention to detail. 5. Demonstrated record of excellent attendance, punctuality and time management. Professional demean