Location: Coraopolis, PA
Cap-Exempt H-1B Position — No lottery required
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Position Summary** - Establishes key performance indicators (KPIs) and metrics to track progress, measure performance, and assess niche Medicare Conversion program and Call Center Innovation Lab initiative success. - Implements novel processes (reporting, tracking) to monitor and analyze Connected Contact Center agent performance, Conversion program financial value, and provide insights and recommendations for optimization. - Effectively collaborates with other Cross-Sell Business Analysts and Medicare Conversion program stakeholders to lead process improvement projects within our niche Medicare Conversions documentation, databases, and reporting (MA LIS, SPAP, CSNP, ISNP Conversions). - Identifies opportunities to enhance processes, tools, and methodologies to increase Conversion portfolio performance and value. - Collaborates with our sales team to improve the strategy on for our Medicare Sales programs. **Functional Tasks** - Updates Conversion Program reporting and distributes updated reports to involved Connected Contact Center stakeholders and requestees. - Utilizes multiple reporting channels to maintain member enrollment and financial trackers for all Conversion Programs. - Performs data/statistical analysis on Conversion Program performance to identify actionable opportunities for program improvement. - Develops new reporting and database tools/methodologies to generate insights into Conversion Programs. - Supports Conversions Team initiatives through presentation read-outs, reporting documentation, and status updates to