Location: Oak Ridge, TN
Cap-Exempt H-1B Position — No lottery required
Requisition Id 16348 **Overview:** We are seeking an LMS Web System Administrator who will focus on day-to-day administration, support, and maintenance of the Learning Management System (LMS). This role supports training operations by ensuring accurate data management, effective program setup, and timely resolution of user issues. The position requires a hands-on, detail-oriented professional who thrives in a structured, process-driven environment. This position resides in the Learning Management System group in the Office of Technical Training Division, ESHQ, at Oak Ridge National Laboratory (ORNL). **Major Duties/Responsibilities:** - Test, deploy, and validate web-based solutions within the LMS (SuccessFactors) to ensure functionality and user accessibility - Serve as the primary point of contact for LMS support by managing the support mailbox and phone inquiries; troubleshoot, resolve, or escalate issues as appropriate - Respond to and resolve LMS-related questions from users, Training Officers, and management in a timely manner - Create, revise, update, and discontinue training programs in alignment with organizational requirements - Partner with stakeholders to ensure training programs and required reading assignments are properly configured and maintained within the LMS - Input and maintain accurate training records, including completions and historical data - Create, modify, close, or cancel class sessions as required to support training schedules - Generate and distribute training reports to support compliance, tracking, and operational needs - Develop and maintain job aids and internal operating procedures; periodically review and update for accuracy and effectiveness - Coordinate LMS security role assignments by submitting requests for approval and guiding users on system functionality once access is granted - Maintain LMS data integrity by managing user assignments, correcting system data, and creating courses and class sessions as needed - Support the L