Location: Rock Creek, OH
Cap-Exempt H-1B Position — No lottery required
**Summary** The IS Tech II is responsible for maintaining high availability, reliability, and performance of all IS-supported file servers and workstations. This role supports daily operations across the organization by ensuring technical systems run efficiently, issues are resolved promptly, and technology standards are consistently applied. The position encompasses five key areas of responsibility: - LAN and desktop administration - Hardware, software, peripheral installation, configuration, and moves/adds/changes - E-Mail system administration - Small project support and problem resolution - Technical documentation The IS Tech II will partner with management and department staff to support informed Information System decisions and provide consultative guidance. Additional duties include responding quickly to help desk requests, conducting preventative maintenance to reduce unplanned outages, and implementing file server/workstation standards established by the IS Department. **Education, Knowledge, Skills, and Abilities** - High School diploma, required - Two (2) year Associate degree or three (3) years equivalent education or work experience in an Information Technology healthcare area - Related college coursework may substitute for some of the experience listed above - Strong technical understanding of enterprise networking, distributed computing (LAN administration and PC systems), and intranet/internet technology - Creative thinking and excellent problem-solving skills are required - Excellent communication and customer service skills - Conflict Management skills - Demonstrate teamwork skills - Ability to work flexible hours and schedules, work under pressure, and multi-task - Time Management and proper follow-up skills - Base knowledge of current PC software packages and systems: Microsoft Office suites, Invision, and Kronos. - NT Server, Server 2000, Server 2003 - E-Mail System, Exchange, GroupWise, or Lotus Notes - Experience and/or certification(s) in Mic