Location: Edison, NJ
Cap-Exempt H-1B Position — No lottery required
Overview: Our team members are the heart of what makes us better. At **Hackensack Meridian** ***Health*** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The **Manager of Patient Access Center (PAC) Performance Improvement** is a key strategic leader responsible for elevating the performance and quality of our PAC at Hackensack Meridian Health (HMH). This role is a strategic advisor and utilizes advanced analytics and AI to reengineer processes, forecast trends, and foster a culture of continuous improvement. Directly supports both leaders and staff to help deliver an outstanding patient experience, moving beyond traditional quality assurance to design and proactively implement systems that drive excellence. **This position will offer a hybrid schedule.** Responsibilities: A day in the life of a **Manager of Patient Access Center (PAC) Performance Improvement** at **Hackensack Meridian Health** includes: - Shape Strategy with Data: Use performance data and analytics, including insights from AI-powered tools, to set the department's overall strategy. Identify trends, establish clear goals, and report to leadership on how the training and improvement efforts are making an impact. - Advise Leadership with Data-Driven Insights: Translate complex performance data into clear, actionable recommendations for leadership. Utilize analysis to help guide smart business decisions, staffing, and technology choices. - Lead Quality and Performance Improvement: Oversee the quality assurance program, using data to define what great service looks like. Utilize AI-powered tools to review patient interactions fo