Location: Chicago, IL
Cap-Exempt H-1B Position — No lottery required
**Location:** Chicago, Illinois **Hospital:** Rush University Medical Center **Department:** Employee Service Center **Work Type:** Full Time **Work Schedule:** 8 Hr (8:30 AM - 5:00PM) **Rush offers exceptional rewards and benefits learn more at our** Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). **Pay Range:** $32.00 - $46.44 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors. incentive compensation and additional benefits can be found on our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits) Summary: Assists the Director, Employee Service Center in development and execution of the quality and training program for the Employee Service Center (ESC). Monitors and analyzes all aspects of ESC operations that impact quality and customer service. In collaboration with Centers of Expertise leaders, develops and implements efficient and effective quality improvement solutions and processes, a training program, provides coaching, recommendations, guidelines, and criteria to the Service Center teams to ensure established standards are consistently met and customers receive accurate, timely and courteous service. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: - Must possess a comprehensive knowledge of Human Resources, benefits administration, contact/service center operations, quality control and process/performance improvement, as normally obtained through a bachelor’s degree in human resources, Business Administration or a relate