Location: Pittsburgh, PA
Cap-Exempt H-1B Position — No lottery required
Make a difference every day by supporting members during some of their most important moments. Join our award‑winning **Member Services Team as a Health Care Concierge,** the voice of UPMC Health Plan. In this role, you’ll help members understand their health coverage, solve problems, and navigate their benefits with confidence. This is a high‑volume, phone‑based role where you’ll spend most of your day on calls, providing clear, compassionate, and knowledgeable support. **What You’ll Do** - Respond to high volumes of incoming calls, emails, and chats from members and providers - Help members understand benefits, claims, prior authorizations, billing, and coverage details - Resolve issues accurately and efficiently to avoid repeat calls - Document all interactions while listening and responding in real time - Navigate multiple computer systems at once - Make outbound follow‑up calls when needed - Stay informed on policies, products, and system updates - Deliver professional, empathetic service—every call, every time **What Makes This Role Challenging and Rewarding** As an HCCA, you’ll become an expert across many areas of health insurance. No two calls are the same, you may shift from claims questions to provider searches to complex benefits conversations within minutes. Success requires staying focused, thinking critically, and handling constant change. **You’ll need strong:** - **Multitasking skills** — typing and documenting while listening, talking, and problem‑solving - **Computer proficiency** — navigating multiple screens, tools, and systems accurately and quickly - **Adaptability** — switching between a wide range of call types throughout the day - **Composure under pressure** — managing difficult conversations with empathy and professionalism - **Communication skills** — breaking down complex insurance terms into easy, supportive explanations **Please note: You will spend the entire day working on a computer while managing back‑to‑back calls. Accuracy, focu