Location: Washington, DC
Cap-Exempt H-1B Position — No lottery required
About this Job: **General Summary of Position** The Manager of Patient Experience at MedStar Georgetown University Hospital is responsible for executing and monitoring strategies to create exceptional experiences for patients families and visitors. This role involves managing the Office of Patient Experience service excellence initiatives patient experience education and Data Management and direct oversight of the volunteer services department. The manager collaborates with various stakeholders to ensure high-quality human experiences and serves as a subject matter expert in educating and coaching associates on patient experience metrics and strategies. **Primary Duties and Responsibilities** - Manages all aspects and functions of the Office of Patient Experience within the Patient Advocacy and Experience division in partnership with the Director and Executive Director of Patient Advocacy and Experience. - Develops department goals objectives policies and procedures. Ensures compliance with business unit policies and procedures and governmental and accreditation regulations based on specific site needs. - Selects trains orients and assigns department staff. Develops standards of performance evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs provide feedback discuss new developments and exchange information. - Rounds on units (patients and associates) to receive feedback and assess program needs related to the patients and visitors' overall experience. - Communicates immediate patient concerns to the appropriate team for resolution. - Develops and delivers Patient Experience education and coaching programs for the organization - Deploy and monitor hospital-wide patient experience performance improvement programs and strategies in collaboration with the Executive Director of Patient Advocacy and Experience - Tracks and monitor