Location: Houston, TX
Cap-Exempt H-1B Position — No lottery required
## **Summary** The primary responsibility is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The Front Desk Specialist serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. The ideal candidate will be knowledeable in handling front desk operations for multiple payers and patient populations, ensuring a smooth and professional experience. This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The Front Desk Specialist interacts with patients, employees, management, and other support and professional staff. The candidate should know how to interact professionally verbally and via written coorespondence. The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal skills. This position will likely be based at Fannin Tower - Family Medicine, but may be required to work at various locations and various shifts. Shifts may vary week-to-week based on staffing needs. ## **Job Duties** - Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation). - Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures. - Collects patient copays. Responsible for daily reconciliation of all payments and petty cash. - Informs patients of any visit delays and answers any questions received at the front desk. - Attends mandatory Front Desk team meetings. - Manages patient appointments and may schedule follow-up visits and referrals. - Distributes patient documents and scanning d