Location: Boston, MA
Cap-Exempt H-1B Position — No lottery required
**I.** GENERAL SUMMARY**:** - Under general supervision is responsible for the ongoing and uninterrupted flow of calls within the Tufts Medical Center complex through use of the electronic telephone consoles Performs routine duties that require exceptional computer skills, proper phone etiquette, Proficiency in special dietary procedures, and knowledge of routine modified diets and combinations of diet modifications. Food service requests come through x62222 and hospitality and transport requests come through x64357. **II.** PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS**:** - As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that handles multiple hospital services which directly impact patient care - Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment - Answer phone calls from hospital staff and patients in a timely and effective manner by utilizing the provided script - Provide excellent customer service and problem solving when issues arise with either housekeeping, transport, or food service requests - Record any issues of service failures within housekeeping, transport, and food service to ensure that proper follow up can be completed and optimal patient care is achieved Conduct patient rounds to assess adequacy of nutrition intake and resident satisfaction with meals and meal service and enter these into the patient connect application to ensure patient concerns and needs are addressed by the department - Work cooperatively with foodservice staff to ensure conformance with nutrition prescriptions - Review therapeutic diet orders and modify patient food orders to meet the prescribed diet restrictions by using the CBORD application - Have in-depth understanding of routine modified die