Location: New York, NY
Cap-Exempt H-1B Position — No lottery required
**Description** The Capacity Management Analyst I applies knowledge of the client’s clinical or business requirements, Epic Cadence application capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. The Capacity Management Analyst I will be a subject matter expert (SME) in Epic Cadence, client and Access Center operations workflows. The Capacity Management Analyst I is responsible for the implementation of new decision support systems and modifications to existing systems. The Capacity Management Analyst I is also responsible for the application configuration, go-live support, and on-going client support. He/she works on multiple projects concurrently. The Capacity Management Analyst I provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care while driving the migration to Epic-powered solutions which will optimize patient access across the Ambulatory enterprise. **Responsibilities** - Build, test, and implement decision support across various decision support for specialties across Ambulatory. Maintain decision support system for accuracy of scheduling by Access Centers. - Intimate knowledge of Epic Cadence and advanced scheduling methodology. - Pro-actively assist with escalated operational management and client issues. Be a resource for all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients. - Provide consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence related scheduling concerns, including decision support system and / or template management. - Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients. - Provide go-live and roll-out support collaborating with Access Centers, Ambu