Location: Tinton Falls, NJ
Cap-Exempt H-1B Position — No lottery required
Overview: Our team members are the heart of what makes us better. At Hackensack Meridian *Health* we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Customer Service Correspondence Clerk is responsible for all correspondence paper/electronic lockbox return mail across the Hackensack Meridian Health (HMH) network. Duties include but are not limited to the distribution of mail. Will ensure timely assignment of correspondence/mail to team members. Acts as a liaison to the customer service/collections team while performing other duties as assigned. This position will be fully onsite and the hours are Monday-Friday 8:00am-4:30pm Responsibilities: A day in the life of a Customer Service Correspondence Clerk with Hackensack Meridian Health includes: - Responsible for all correspondence, paper and electronic lock box mail received daily in the Customer Service department. - Screens mails for legal request, subpoenas, and bankruptcies etc. and distributes accordingly, reaching out to supervisor for guidance as needed to ensure mail delivery to appropriate parties. - Updates return mail patient demographics in EPIC using electronic files provided by the statement vendor. - Logs on to the phone system when call Queue is high, takes messages for customer service reps for patient call back. - When logged on to the phone system, when appropriate will take and apply patient payments via EPIC encrypted device or bank portal. - Documents all patient payment transactions and patient conversation in EPIC. - Submits requests for medical records, reactivates accounts from history, and drops itemize bills and UB