Location: New York, NY
Cap-Exempt H-1B Position — No lottery required
**Description** This is 100% Onsite Position Locations: Mount Sinai Downtown (Union Square, NYEE, Behavioral Health Center, Chelsea Medical Center) Shift: Monday - Friday 9am -5pm The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware. **Responsibilities** - Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades - Manage, support, and troubleshoot network printers, scanners, mobile devices, etc. - Moves, adds and changes workstations throughout Mount Sinai locations and off campus. - Provides support for Mount Sinai users at remote sites outside the campus which might require local travel. - Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures. - Provides second level support on incidents and escalates problems and issues as required to various IT groups. - Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. - Maintains a high level of collaboration and communication to work effectively with end users, coworkers and upper management to perform related duties as assigned, requested, or needed. - Completes all required / assigned training. - Performs related duties as assigned or requested. **Qualifications** **Education** A baccalaureate degree in Information Technology or related area and three years of experience in a helpdesk, desk side, appl