Location: Pittsburgh, PA
Cap-Exempt H-1B Position — No lottery required
Are you a night owl who thrives in the quiet hours and enjoys helping others when they need it most? Join our Member Services Team as an Afterhours Health Care Concierge Associate, where your compassion and expertise will shine during our evening operations. At UPMC Health Plan, we believe exceptional service doesn’t stop at 5 PM. Our Afterhours team plays a vital role in supporting members and employees during times when most others are offline. You’ll be the calm, confident voice guiding callers through coverage questions, claims, and leave-related concerns—providing peace of mind when it matters most. **What You’ll Do:** - Serve as the first point of contact for individuals reporting work-related absences or seeking help with benefits like Short-Term Disability, FMLA, ADA, and Workers’ Compensation. - Assist callers with Day One Absence notifications and help them navigate leave and workplace accommodation processes. - Provide clear, compassionate support while routing inquiries to the right specialists and escalating concerns when needed. - Use multiple systems to multitask efficiently, listen actively, and type accurately—all while maintaining high-quality service in a fast-paced, afterhours environment. - Represent UPMC Health Plan with professionalism and empathy, ensuring every interaction reflects our commitment to excellence. **What Makes This Role Challenging and Rewarding** As an HCCA, you’ll become an expert across many areas of health insurance. No two calls are the same, you may shift from claims questions to provider searches to complex benefits conversations within minutes. Success requires staying focused, thinking critically, and handling constant change. **You’ll need strong:** - Multitasking skills — typing and documenting while listening, talking, and problem‑solving - Computer proficiency — navigating multiple screens, tools, and systems accurately and quickly - Adaptability — switching between a wide range of call types throughout the day - C