Location: Cleveland, OH
Cap-Exempt H-1B Position — No lottery required
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant II supporting Vascular Surgery, you will provide comprehensive support to medical staff to ensure efficient departmental operations and an exceptional patient experience. This role requires an individual who can work collaboratively and serve as an extension of the physician’s professional presence and leadership. The ideal candidate will be highly organized, responsive, and able to manage multiple tasks simultaneously, with a strong focus on quality, accountability, and integrity. Exceptional performance in this role may lead to further professional growth and development opportunities within the organization. **A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.** A caregiver who excels in this role will: - Manage incoming correspondence for disbursement to the appropriate practice. - Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. - Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. - Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. - Manage physician clinic schedules, including slot management and reconciling scheduling errors. - Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. - Assist patients with check-in for virtual appointments. - Initiate patient referral processes and monitor referrals for empaneled patients. - Assist with messages and inbound calls. - Respond to provider’s emai