Location: Gainesville, FL
Cap-Exempt H-1B Position — No lottery required
**JOB NO:** 539286 **WORK TYPE:** Student Ast **LOCATION:** Main Campus (Gainesville, FL) **CATEGORIES:** Office/Administrative/Fiscal Support **DEPARTMENT:** 68010000 - BS-ID CARD SERVICES **CLASSIFICATION TITLE:** GATORONE Guest Service Associate **CLASSIFICATION MINIMUM REQUIREMENTS:** - **Ability to commit to working through the end of August 2026 with the possibility of a Fall semester appointment dependent upon the needs of the department. Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.** - Valid Florida Driver License. - Must be able to lift up to 30 pounds, bend, crawl, climb, etc. as needed to stock inventory and reach equipment. **JOB DESCRIPTION:** Guest service responsibilities include: - Answer general questions about **GATOR***ONE* use, account balances, and transaction activity. - Assist at University functions and events (i.e. Preview Days, Move-In, Tabling, etc.). - Perform general office duties such as filing, photocopying, preparing mailings, making on-campus deliveries walking or in State Vehicle, posting flyers, or assisting technical staff. - Serve as a positive host by welcoming guests approaching or passing by the **GATOR***ONE* office. - Provide accurate information as requested by customers at the desk or over the phone. - Research and have knowledge of a variety of sources of University and community information. ID production responsibilities include: - Create and/or replace **GATOR***ONE* cards, ID badges/Overlays, and Novelty Cards while verifying ID’s through ID systems. Mobile ID Support - Assist students, faculty, and staff with provisioning mobile IDs (e.g., adding credentials to digital wallets), troubleshooting activation issues, and ensuring successful access across supported devices. - Provide front-line support for mobile credential issues, including device compatibility, NFC access problems, and lost/stolen/new devices while delivering a high level of customer ser