Location: Cleveland, OH
Cap-Exempt H-1B Position — No lottery required
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant in the Infectious Disease department, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of infectious diseases and contributing to the delivery of specialized, patient-centered care. **A caregiver in this position works days from 8:00 a.m. – 5:00 p.m.** A caregiver who excels in this role will: - Manage incoming correspondence for disbursement to the appropriate practice. - Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. - Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. - Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. - Manage physician clinic schedules, including slot management and reconciling scheduling errors. - Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. - Assist patients with check-in for virtual appointments. - Initiate patient referral processes and monitor referrals for empaneled patients. - Assist with messages and inbound calls - Respond to provider’s emails and manage staff out-of-office arrangements. - Respond to referral emails - Schedule