Location: San Antonio, TX
Cap-Exempt H-1B Position — No lottery required
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. POSITION SUMMARY: The Bilingual Cancer Information Specialist (BCIS) supports Spanish and English-speaking cancer patients, families, and caregivers by providing high-quality cancer-related information through supportive discussions. They assess patient needs, address psychosocial stressors, and help improve decision-making and self-efficacy throughout the cancer journey. The BCIS connects constituents with American Cancer Society programs and community resources to overcome barriers to care and improve quality of life in the areas of prevention, detection, diagnosis, treatment, and survivorship. Success in this role requires consistent delivery of high-quality information that meets the unique needs of each constituent, while achieving monthly key performance indicators. This is a full time permanent remote opportunity which can be home-based anywhere in the U.S. Start date: April 27th, 2026 ESSENTIAL FUNCTIONS: - Responds to a high-volume of inquires across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments, providing prompt cancer related information and striving for first-contact resolution. 20% - Meets constituents stated and implied needs by providing information on ACS programs (ex. Clinical trials, non-clinical navigation for special populations, educational materials, transportation and lodging), and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment. 20% - Meets established performance goals and metrics