Location: Newark, DE
Cap-Exempt H-1B Position — No lottery required
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of **Love** and **Excellence** and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare is looking for a **Program Manager - Hospitality Services in Newark, Delaware** that will be accountable for leading and continuously elevating the patient, family, and visitor experience across all ChristianaCare campuses. This role serves as the operational and cultural leader for hospitality services, setting clear expectations for service excellence, professionalism, and empathy in every public-facing interaction. The manager leads and develops frontline staff and volunteers, models service-focused behaviors, and ensures consistent delivery of a welcoming, responsive, and high-quality experience. In addition to overseeing daily operations, this role owns service recovery efforts, resolves complex concerns, partners across departments to improve the guest experience, and uses data and frontline insights to drive continuous improvement in service standards and outcomes. **Duties and Responsibilities** Leads Hospitality Services and Conference Room Support operations across all assigned campuses, ensuring a consistently welcoming, professional, and high-quality experience for patients, families, visitors, and staff. Oversee daily departmental management, staffing, and volunteer teams at entry points and waiting areas. Leads cross-functional teams to maintain accurate system-wide wayfinding and frontline operations. Manages event planning and scheduling for the Ammon Medical Education Center and multiple sites. Supervises staff performance, development, team building, and evaluations. Conducts leadership rounding to assess service quality, environment of care, and adherence to appearance and behavioral standards. Ensures exceptional customer service and adjusts staffing based on operational needs. Analyzes service feedback, operati