Location: Rosedale, MD
Cap-Exempt H-1B Position — No lottery required
**About The Job** MedStar Health has a full-time, day shift opportunity at our call center located in the Rosedale area. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center. **This remote position requires 2 onsite days per month after 1-2 months of onsite training.** **Primary Duties And Responsibilities** - Promptly answers assigned extensions using the correct salutation and follows script. - Greets and assists patients on the telephone by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members. - Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system (if applicable) electronic health record (EHR) or electronic medical record (EMR) depending on department/site. - Demonstrates ability to use various MedStar Health business applications as required to assist with the callers needs. - Performs insurance verification to ensure accuracy of clean claim(s) submission. - Displays characteristics of inquiry empathy courtesy and respect during communication with customers. Ensures complete communication - (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner. - Maintains scheduling protocol knowledge base and designated skill set in order meet established goals for scheduling accuracy daily call metrics and defined individual/team goals. - Responsible for inbound call handling to identify and assess callers' needs quickly and accurately. **Minimal Qualifications** **Education** - High School Diploma or GED required - Associate degree preferred - Bachelor's degree from a college or university in healthcare or related field preferred **Experience** - 2 years related experie