Location: Boston, MA
Cap-Exempt H-1B Position — No lottery required
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday to Friday 9:30 am to 6:00 pm previous customer service work experience, specifically in a contact/call center environment knowledge of medical terminology **Job Summary** Summary: Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers. Essential Functions: Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments. - Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment. - Answers telephone, triages call, takes accurate and detailed messages using professional and courteous customer service techniques. - Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. - Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. - Completely and accurately transcribes call