Location: Beachwood, OH
Cap-Exempt H-1B Position — No lottery required
Beachwood Family Health and Surgery Center continues to provide the excellent healthcare our patients have come to expect from Cleveland Clinic. At this facility, you will join a team of caregivers committed to serving the east side community with compassion, empathy and kindness. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge and contributing to the delivery of specialized, patient-centered care. **A caregiver in this position works a hybrid schedule Monday – Friday from 8:00 a.m. – 5:00 p.m. with two remote days and 3 in-office days.** A caregiver who excels in this role will: **Patient Facing** - Manage incoming correspondence for disbursement to the appropriate practice. - Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. - Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. - Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. - Manage physician clinic schedules, including slot management and reconciling scheduling errors. - Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. - Assist patients with check-in for virtual appointments. - Initiate patient referral processes and monitor referrals for empaneled patients. - Assist with messages and inbound calls. **Admi