Location: New York, NY
Cap-Exempt H-1B Position — No lottery required
**Description** 100% Onsite position Location: Mount Sinai West 1000 10th Avenue, New York, NY Shift: Monday - Friday 8am - 4pm The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware. **Responsibilities** 1. Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades 2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc. 3. Moves, adds and changes workstations throughout Mount Sinai locations and off campus. 4. Provides support for Mount Sinai users at remote sites outside the campus which might require local travel. 5. Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures. 6. Provides second level support on incidents and escalates problems and issues as required to various IT groups. 7. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. 8. Maintains a high level of collaboration and communication to work effectively with end users, coworkers and upper management to perform related duties as assigned, requested, or needed. 9. Completes all required / assigned training. 10. Performs related duties as assigned or requested. **Qualifications** **Education** A baccalaureate degree in Information Technology or related area and three years of experience in a helpdesk, desk side, application, or systems support role. **OR**