Location: Lake Success, NY
Cap-Exempt H-1B Position — No lottery required
RESPONSIBILITIES - Provide a prompt customer experience with excellent verbal/written communication skills to deliver satisfactory solutions to a diverse range of inquiries received via email, web forms, and other digital communication sources. - Utilize institutional knowledge and templates to construct a concise and personalized response to our customers, while educating them on their financial journey and self-service options available on www.Northwell.edu. - Document each customer's inquiry and utilize various trackers/systems to maintain patient account information. - Execute timely and consistent follow up on accounts by leveraging tools and resources provided to you in addition to demonstrating personal organizational skills. · - Review and resolve accounts across multiple reports and worklist pools on a regular basis. - Act as a liaison across several Northwell Health departments, insurance providers, and other third parties. - Maintain Service Level Agreements and satisfactory Key Performance Indicators to ensure both team and individual customer satisfaction goals are met. - Supports other areas of Financial Services and provides backup in-bound phone coverage when needed. REQUIRED EXPERIENCE AND QUALIFICATIONS - - Ability to complete a typing test and achieve 50 WPM+ Speed Score and a 96%+ Accuracy Score. - Associate degree preferred. - 1-3 years of relevant experience, required. - Minimum of one (1) year call center or relevant experience, required. - Experience with Northwell Health host systems and billing process. - Experience in a medical setting, preferred. · - Knowledge of billing procedures, preferred. - Proficient in PC applications (Microsoft Outlook, Excel, PowerPoint, Word). - Excellent verbal/written customer service, communication and problem resolution skills, required. - Excellent analytical and problem-solving skills, require