Location: Pittsburgh, PA
Cap-Exempt H-1B Position — No lottery required
**UPMC is hiring a Credentialed Trainer to join their Clinical Informatics department. If you have inpatient or outpatient clinical knowledge, Te****ams and Microsoft Product experience, and someone who is independent and can work on their own, APPLY NOW!!** **Work Location:** Fully Remote with travel up to 75% **Work Hours:** 8:00 – 4:30 pm. Possible evenings and possible weekends for training on occasion **Purpose:** Under the guidance of the training managers, Credentialed Trainers (CT) will work with their respective Principal Trainers, clinical operations and business operations subject matter experts, and IT application analysts to create and maintain various training modules and best practices on all electronic health record-related systems and processes in support of systemwide standard protocols, aligning with UPMC core values. The CT will use the curriculum, lessons, and training materials created by the principal trainers to train end-users and provide post-training support. This position typically works in a hybrid environment, providing on-site support within an hour radius of their home as necessary. Travel across Pennsylvania and its bordering states may be required, to provide training, implementation, and workflow support services as needed. **Responsibilities:** - Train, support virtually and on- site in Epic, support Live Help Now and help with Service Now tickets. - Prepares training materials to use during classroom training and facilitates training sessions to end-users on proper use of the application. - Assists in the coordination of training logistics (i.e. courses, meeting rooms, registrations, timeframes, etc.) in collaboration with the Principal Trainer. - Assists in the preparation of the training system for hands-on training, developing training scenarios and training patients, etc. - Maintains system documentation. - Coordinates the training of end-users for system upgrades. - Provides demonstrations of system functionality and real-ti