Location: Grand Rapids, MI
Cap-Exempt H-1B Position — No lottery required
Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators. **Van Andel Institute** is seeking a strategic and operationally-minded **IT Program and Operations Lead** to help drive the effectiveness, maturity, and alignment of IT services across the organization. This role is ideal for someone who thrives at the intersection of strategy, operations, and execution—bringing structure to complex environments, improving service delivery, and enabling IT teams to operate as a cohesive, high-performing function supporting world-class biomedical research and education. **What You’ll Do** **IT Operations & Governance** - Establish and maintain IT policies, standards, and procedures to ensure consistent execution across teams - Define and mature core IT service management processes (incident, change, problem, request) - Ensure alignment with institutional priorities, risk management practices, and compliance requirements **Program & Portfolio Management** - Lead IT project intake, prioritization, and portfolio governance processes - Maintain visibility into all active IT initiatives, including status, risks, dependencies, and resource allocation - Standardize project management methodologies, tools, and reporting practices - Partner with stakeholders to align IT initiatives with institutional strategy **Service Delivery & Continuous Improvement** - Define and monitor IT service delivery standards, including SLAs, KPIs, and service catalog structure - Collaborate with service desk and technical teams to improve user experience and support outcomes - Drive adoption of knowledge management and self-service capabilities - Identify inefficiencies and lead initiatives to streamline workflows and reduce manual effort **Reporting & Insights**