Location: Boston, MA
Cap-Exempt H-1B Position — No lottery required
Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. **Job Summary** Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. Does this position require Patient Care? No Essential Functions - Coordinates the registration and scheduling for new patient appointments. - Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment. - Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques. - Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. - Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. - Completely and accurately transcribes call, referral and scheduling information in multiple systems. - Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients an