Location: Cleveland, OH
Cap-Exempt H-1B Position — No lottery required
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Clinical Administrative Assistant II delivers high-level support to medical staff, promoting efficient departmental operations and a seamless, patient-centered experience. Responsibilities and patient interactions vary based on departmental specialties and individual provider practices. **A caregiver in this position works days| M-F| 8:00—4:30pm|no holidays.** A caregiver who excels in this role will: Patient Facing - Manage incoming correspondence for disbursement to the appropriate practice. - Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately. - Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system. - Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc. - Manage physician clinic schedules, including slot management and reconciling scheduling errors. - Collect insurance information, forward it to Patient Financial Advisors and follow-up as required. - Assist patients with check-in for virtual appointments. - Initiate patient referral processes and monitor referrals for empaneled patients. - Assist with messages and inbound calls. - Other duties as assigned. Administrative - Respond to provider’s emails and manage staff out-of-office arrangements. - Respond to referral emails - Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal. - Offer IT assistance. - Arrange and execute all department events and manage incoming mail. - Take and transcri