Location: Boston, MA
Cap-Exempt H-1B Position — No lottery required
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. **Job Summary** Under the direction of the Administrative Manager, the administrative staff functions as the overall resource for clinicians, providing clerical and scheduling support, and acts as the primary interface between the patient and the provider. Administrative staff maintains a hybrid work schedule (3 days on-site, 2 days remote), Monday through Friday. **Qualifications** - Performs administrative duties under minimal supervision at the highest proficiency level. - Handles all aspects of patient appointment scheduling for Dana Farber Cancer Institute (DFCI) / Faulkner Hospital / BWH Hematology patients (i.e.: provider visits, labs, infusions, imaging, biopsies, etc.). - Serves as the back-up Administrative Assistant responsible for the coordination of the Division’s E-Consult referrals, which includes monitoring referral requests, and scheduling appropriate appointments. - Manages providers’ clinic schedules, closures, and rescheduling. - Ensures lab tests are scheduled and ordered appropriately; coordinates the retrieval of tests results and acts as point-person for patient testing logistics. - Submits and tracks prior authorizations. - Provides administrative support for the BWH Anticoagulation Management Services program, which involves the coordination of annual renewals, running various reports and obtaining MD signatures. - Answers and triages incoming telephone calls in a professional and courteous manner, forwarding appropriat