Location: Columbus, OH
Company: JPMorganChase
**JOB DESCRIPTION** If you have high levels of curiosity, critical thinking, and desire to partner with teammates in identifying newsworthy results and trends, then this is a great opportunity to consider. As a Business Analysis Associate I in Regulatory Operations - Customer Feedback & Communication Services, within Consumer and Community Banking (CCB) you will provide program-level governance, oversight, reporting, and analytics in support of executive, business, and functional teams. You will provide insights that can help to simplify and strengthen customer experiences, build customer trust, and reduce risk by understanding reasons for dissatisfaction and identifying opportunities to improve. You must have excellent attention to detail, comfort in interpreting, manipulating, and communicating data, strong problem solving, clear business writing, and the ability to independently manage multiple short and long term deliverables. In addition, you must be able to quickly and proactively develop subject matter expertise and build relationships with business and partners at all levels across CCB. The CCB Business & Complaint Insights team is tasked with creating executive, regulatory and insights reporting. Work performed by this team directly impacts and influences strategic decision making across CCB. Daily activities include creating and executing scheduled and ad hoc reports, translating data into meaningful and actionable insights, and working closely with business partners. **Job responsibilities:** - Author and publish scheduled executive and regulatory reports by gathering information from various systems and business partners - Analyze and monitor complaint data to identify emerging issues and watch items and to effectively communicate those results to business partners - Build and maintain awareness of key CCB initiatives, issues, trends and changes impacting consumers and Chase - Produce, and often lead, ad hoc analyses and reporting for all management leve
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